Covid FAQ

Q: I missed an appointment during the closure, when can I rebook?

If you had an appointment during our closure (March 15-June 6) that needs to be rescheduled our team will be reaching out to you in the coming weeks. Please note there is a large backlog of patients and our office will do our best to work through our list of smiles, safely and quickly.

Q: I have a previously scheduled appointment in June, is that still on?

If you currently have a scheduled June appointment, our team will be contacting you to adjust your appointment time, to accommodate RCDSO mandated social distancing procedures, PPE supply and updated office hours.

Q: When should I call the office?

Really you can call us anytime you like- we love to chat! However, if you are concerned about an emergency dental situation please give us a call or send us an email right away. One of our team members will begin the triaging process over the phone to assess the situation. 

If you are inquiring about rescheduling a missed appointment, don’t fret- our team will be reaching out to patients to reschedule everyone. Based on updated guidelines we will be adjusting our schedule, so we do ask for your patience as we work to accommodate a lengthy list of patients. 

Q: Do I need a mask to visit the office?

YES! The RCDSO has mandated masks must be worn by visitors at all times (except when receiving treatment). Please bring a mask to your appointment. Reusable masks are welcome.

Q: Who can I bring to my appointment?

Our office is limiting the number of persons entering the office. Accompanying individuals will be asked to wait outside the office, unless accompanying a child or providing assistance to a patient.

Q: What changes have you made to the office?

Things look a little different at our office. We have installed plexiglass around reception, sealable doors on each room, and are even using a HEPA air filtration systems to purify rooms following EVERY treatment. These are some of the pre-cautions our team is taking.

Chairs in the waiting room have been reduced and are now 6ft apart. Patients are asked that you continue to practice physical distancing measures in common areas of the office at all times.

We have also suspended shared services like water and coffee stations.

Q: How do I prepare for my upcoming appointment?

You will be emailed or texted a COVID intake screening form to review, answer, sign, and submit electronically. This is a mandatory form for anyone visiting the office

Please be prepared to come with a face mask, as you are required to wear one inside our clinic. 

The public areas, including restrooms, will be cleaned and disinfected throughout the day; we encourage patients to use restrooms at home before their appointment. There will be no brushing of teeth in the restroom.

Q: What will happen when I arrive at the office?

Please wait in your car or outside the office and call the office at 905-702-0222 to inform us of your arrival. When we are ready, a team member will conduct your screening process BEFORE entering the office.

We will be taking your temperature. Only scheduled patients will be allowed entry into the office. Parents and other family members will be asked to wait outside whenever possible

*If there is an accompanying person then they will also be required to undergo the same screening and precautionary measures before entering the clinic*

Q: How are you cleaning rooms between patients?

We will continue to completely disinfect each room BEFORE a patient is seated. All operatories and hygiene rooms will undergo a high-volume HEPA air filtration and purification process following all treatments.

Our team will STRICTLY follow guidelines set forth by public health and our dental governing bodies. The dental team has all needed personal protective equipment (PPE). During patient care, appropriate masks, face shields, and gloves will be worn by everyone and changed between patients. 

Our team is also screened each morning by filling out sheets and taking temperature. All surfaces that came in contact with the patient will be wiped with hospital grade disinfectant, including the patient chair and any accessory surfaces.

Q: What does the checkout process look like?

Following your treatment you will be brought to reception. For your convenience and safety we accept credit, debit, or e-transfer payments. 

After every transaction, the checkout desk and glass will be wiped with a disinfectant.